If you are unable to connect from your personal or vendor computer, before contacting support click here to access updates and information. Contact your local help or service. Once you have authenticated through the portal, launch your citrix or horizon resource.

Understanding the Context

Your hvd/remote pc session will automatically load. It is the individual’s responsibility to adhere to bank of america’s policies and to ensure that the operating system and the remote access app running on the device are from official. If you are using a personal device to connect, you will need to install vmware horizon client. Log in to your online banking account by entering your user id.

Key Insights

If you are using a personal device to connect, you will need to install vmware horizon client. If you use hosted virtual desktop (hvd) follow “at home” best practices to keep your personal computer(s) safe and secure, such as patching your computer or using a complex password. Your browser does not support javascript, press continue to proceed.