Use these videos to guide you through your safe setup, troubleshooting, and other support needs. Find answers to the most frequently asked questions about sentrysafe products. Look here for answers to common support questions, access to owner manuals and other product resources.

Understanding the Context

Lost your key or combination? Select your country below to view possible retrieval methods. In order to best serve your support needs, you will first need to find your model or. It's just when the door is in the closed position (flush) that the handle won't move to the lock position.

Key Insights

The best way to fix a sentry safe is to remove all your belongings and then toss the. Dial the correct combination & turn the handle as if trying to open it. The bolts will pull in & you'll be able to close the door. The button is a triggered, spring loaded setup for throwing.